I went to Canadian Tire to pick up E6000 glue. I needed both the spray and the tube, which Canadian Tire sells for less than at my favourite craft store. (HINT – It’s in the automotive section near the JB Weld and epoxy adhesives).
I went to the cashier to pay for both items and not only did they scan in at a higher price than the peg display, they scanned in as the wrong product.
I work Admin by day and blog at night so I know data entry errors can happen, often.
I pointed out the errors to the cashier and mentioned Canadian Tire is listed by the Retail Council of Canada as a voluntary participating store in the Scanning Code of Practise. She thought I made it up.
Her Manager, who hadn’t heard of SCOP, confirmed their participation on-line with his phone, www.retailcouncil.org/scanner-accuracy . I got both my glues for free and I was even rewarded the Canadian Tire money to my points card. Triple Score!
The Purpose of the SCOP
It’s official name is ‘ The Scanner Price Accuracy Voluntary Code’ and was created by a collaboration with the Retail Council of Canada, the Neighbourhood Pharmacy Association of Canada, and the Canadian Federation of Independent Grocers. It provides guidelines to volunteer Retail participants in maintaining accurate price scanning.
How SCOP Works
Simply put, if an item with a barcode, but not a price sticker (a non-ticketed item) is scanned at the register with a higher price than the displayed price, you are entitled to receive up to $10.00 off that item. .
- If the item is priced under $10.00 it’s yours for free.
- If the item has a price sticker (ticketed item) and the barcode scans at the register for a different price, the lower price is the one you pay.
- If you have more than one of the same incorrectly priced items, SCOP will apply only to the first item and the rest will be sold at the correct price.
- If the items are similar, but have a different SKU, PLU or UPC code (the small numbers under the bar code) they are treated as unique items.
5 Main Points to Remember:
1 The item must match the product description on the shelf tag or display header.
2 The SCOP applies only to the first item, even if you are buying multiples of the same item.
3 SCOP does not apply to items where the price is set by law or which discounts can’t be legally applied. Prescriptions, alcohol and tobacco products will fall in this grey zone.
4 The Retailer must be a voluntary participant of the SCOP program.
5 This is a Canadian program. For those outside of Canada, check with your Government’s Competition Bureau department, or equivalent.
Who are the Participating Retailers?
It is important to understand that participation in the SCOP is voluntary. Not all retailers participate in the program.
An updated listing can be found on the Retail Council of Canada website.
Some of the Retailers we find locally are:
- London Drugs
- Shoppers Drug Mart
General Merchandise and Grocery Retailers:
- Best Buy
- Canada Safeway Ltd
- Canadian Tire Corporation
- Costco Wholesale Retailers
- Future Shop
- Giant Tiger Stores
- Loblaw Companies Ltd – which include the Independant and Superstores
- The Home Depot
- Toys R Us
- Walmart Canada Corp.
A quick way to know if the store you are shopping in is a voluntary participant is to look for the participation sign at the entrance or on the cash register.
Get Used to Educating the Retail Clerks and Managers
Most Retail Clerks and Managers are not trained in SCOP. Most aren’t even aware whether or not their store is a voluntary participant of the program.
If your purchase qualifies for an SCOP discount you will need to speak up and ask for it.
Cashiers are authorized under the code to give the refunds, though individual store policies may differ. Be prepared to wait a bit while someone goes to verify the price and shelf tag.
You may also need to, patiently, inform the Retail Clerks and Mangers the basics of SCOP.
Folks waiting behind you may either be grumpy about waiting or grateful for the advise.
If you don’t ask, you don’t receive and who doesn’t like a great deal?
You Have Recourse if a Participating Store Refuses SCOP
If the store doesn’t co-operate with you and you have verified that they are one of the voluntary participants in the SCOP program, you may file a complaint with the Scanner Price Accuracy Committee by calling 1.866.499.4599 (toll free).
They will bring your concerns to the Retailer involved and notify you of the outcome.
The Retailers and Drugstores participate in the SCOP program to demonstrate their commitment to scanner price accuracy. It helps them to monitor their own pricing practices nationwide.
They don’t always know when their pricing systems are out of whack and the SCOP is a mechanism we, as consumers, can use to help them with that.
Have you benefited from the Scanning Code of Practise? What stores in your area participate? Please let us know in the comments.
Title Photo – Photos Public Domain –cc0